SHIPPING AND DELIVERY
Once your order has been shipped, you will receive a shipping confirmation email and a tracking number that will allow you to trace your order. Should you not receive an order confirmation email within 10 minutes of placing your order, please email firstname.lastname@example.org
All Australian wholesale orders have a flat rate shipping fee of $22 irrespective of order size.
International wholesale order shipping fees will vary dependant on delivery address location.
*Please note all items must be ordered in multiples of four. This greatly reduces the chance of breakages during transit.
Please see below estimated delivery times:
Domestic Delivery - $22
- VIC Metro – 1 to 2 Business Days
- NSW/ACT/SA/QLD Metro – 2 to 4 Business Days
- TAS/WA/NT Metro - 5 to 8 Business Days
International Shipping - The cost of freight for all international orders is calculated in the checkout, and will be dependant on the total weight of your order.
International Taxes and Customs Charges
Please be aware that all international parcels may be subject to necessary customs duties and or taxes. Cristina Re does not cover such fees, so please ensure you are aware of your local import duties, fees, VAT taxes and other charges prior to ordering. In accordance with the law, the full value of international orders will be declared on the customs forms.
Delivery times are an estimate and are according to the Border Express and (INSERT INTERNATIONAL CARRIER) Network. Delivery times may also vary dependant on whether you address is located regionally or metro. Shipping times may vary on public holidays as our office and packing facilities are closed. Orders placed on such days will be dispatched on the following business day.
All Cristina Re orders are shipped from Melbourne, Victoria and come packaged within their own Cristina Re gift box (excluding side plates).
Cristina Re ships with a point to point courier service, who cannot deliver to PO Boxes. Please ensure you provide us with a street address and phone number to ensure there are no delays with your order.
Should delivery be attempted, and it fails due to insufficient address and/or contact details provided to us, your order will be returned to our Facility. In order to have your order re-sent, you will be required to cover the additional shipping fee, so please ensure your address is entered correctly at checkout, which includes, but is not limited to specifying your unit/apartment number.
All customers must enter a phone number upon check out when prompted to. Any order that does not contain a phone number is subject to delays.
If you have any additional questions in regards to shipping, or if you have any special requests please contact us at email@example.com
*By placing an order with Cristina Re you are acknowledging and have accepted all shipping terms and conditions.