Cristina Re does not process or accept refunds or exchanges for change of mind. We will only process and accept refunds if your order is visibly damaged in transit, scratched, cracked or faulty. Photographs of any such issues will be required to process the refund. 

We will only process exchanges for faulty/damaged items purchased directly from and if returned within 30 days of purchase.

A refund or exchange will only be processed once we have received and inspected the return/s.

In order to process an exchange, please contact with your full name, contact phone and order number.

 Please be aware that Cristina Re will not accept any returns that have been visibly, used, damaged, or have had the packaging damaged, so please ensure you take care when opening and handling your pieces. Should we receive returned pieces in this condition, you will need to cover the cost to have the items sent back to you as they will not be accepted.

Cristina Re also advises that when returning your pieces, we encourage customers to use a traceable method. We cannot be held liable should an exchange or return to our Head Office go missing in transit to us, and thus your exchange will be unable to be completed.